Returns & Exchanges

ZLINE Dealer Portal offers a comprehensive return framework designed to ensure our partners can efficiently manage inventory and customer satisfaction within 30 days of delivery. All returned luxury home appliances must be in original, uninstalled condition and include all factory packaging.

Return Process

• 1.
  Submit Return Request

  Log into your dealer account and complete the Return Merchandise Authorization (RMA) form with the original order number and reason for return.

• 2.
  Awaiting Inspection Approval

  Our logistics team will review the request and provide a shipping label or freight carrier instructions once the return is pre-approved.

• 3.
  Secure Packaging

  Ensure the appliance is secured on its original pallet with all protective foam and documentation to prevent transit damage.

• 4.
  Refund Processing

  Once the item is received and inspected at our warehouse, a credit will be issued to your dealer account minus any applicable restocking fees.