Frequently Asked Questions
Everything you need to know about managing your ZLINE partnership.
How do I track my freight shipment?
Once your order departs our warehouse, you will receive a confirmation email containing the carrier name and a tracking number. Large appliances are typically shipped via LTL freight, and the carrier will contact you or your customer to schedule a delivery window.
What is the standard lead time for wholesale orders?
In-stock items generally process within 24–48 business hours. Depending on the shipping destination, transit times for professional ranges and range hoods typically range from 3 to 7 business days.
How can I submit a warranty claim for a customer?
All warranty claims can be initiated through the 'Support' tab in the Dealer Portal. You will need to provide the original order number, the product serial number, and a brief description of the issue to expedite the process.
Are there minimum order requirements for ZLINE dealers?
Specific minimum order quantities (MOQ) depend on your dealer tier. Please refer to your signed Dealer Agreement or contact your dedicated Account Manager for details regarding quarterly volume requirements.
What is the return policy for damaged items?
Damages must be reported within 48 hours of delivery. Please inspect all crates upon arrival and note any visible damage on the Bill of Lading (BOL) before signing to ensure a seamless exchange or credit process.
How do I update my tax-exempt status?
You can upload your latest Resale Certificate directly through the 'Account Settings' section of the portal. Once verified by our finance team, sales tax will be removed from your future wholesale transactions.